SIA Hidplanet hereby confirms that the information and personal data that you provided in connection with making purchases in the online store www.hidplanet.lv will be collected, processed and stored in accordance with the requirements of the regulations of the European Union and the Republic of Latvia regarding protection of personal data.
No registration is required to make purchases in the online store www.hidplanet.lv.
When choosing a payment method by credit card or online banking, we do not gain access to the client’s payment data; the operation is carried out through the EveryPay payment acceptance platform.
By providing your data, you agree that the data is processed and stored during the entire period of data processing, as well as in cases specified in regulations, after the initial processing of the data, for as long as necessary.
The collected data will not be transferred to third parties, with the exception of persons providing delivery of goods, administrative services of the site and data protection. These entities may be database providers, database administration service providers, cloud service providers, etc. In addition, your data may be transferred to government and law enforcement agencies if such a duty is established by regulations.
We process your personal data in order to provide you with our main services - processing and delivery of postal items. If you do not provide us with the required personal data, you will not be able to receive our essential services.
You have the right at any time to request the restoration of your data, information about the use of your personal data, and also request the deletion of your data.
Our database stores the names, shipping addresses, phone numbers and email addresses of our customers. This data is necessary so that we can provide quality service and evaluate our loyal customers. Also, the data can be used to send special offers and invitations to leave feedback about our service. The administration of SIA Hidplanet respects data protection. Personal information provided by buyers will not be shared with third parties.
If you have any doubts or questions about your order, call +371 220 10 400 or write to hidplanet.lv@gmail.com
Personal data processing
Data controller: SIA Hidplanet · Reg. No. 40203483763 · Rīga, Dubultu iela 21-25, Latvia · hidplanet.lv@gmail.com · +371 220 10 400
What data we process: name, email, phone, delivery address or parcel-machine choice, order content, payment method and status, customer communication history.
Purposes: order handling and delivery, payment processing, customer support, compliance with accounting and tax obligations, site security.
Data recipients: payment processors (EveryPay for Baltic card/banklink via Swedbank AS; Stripe for other countries where applicable; PayPal if offered), logistics partners (Omniva where used; other carriers only if actively offered), website hosting and IT service providers, government/enforcement bodies where required by law.
Retention: order and accounting data — per Latvian accounting and tax law; customer communication — for as long as needed to serve or defend interests; cookies — per the Cookies Policy.
Your GDPR rights: access, rectification, erasure (where applicable), restriction, objection, portability (where applicable), withdrawal of consent. Requests: hidplanet.lv@gmail.com.
Right to lodge a complaint: Latvian Data State Inspectorate — Datu valsts inspekcija (DVI), www.dvi.gov.lv.